Privacy Policy
Last Updated: March 15, 2025
Information We Collect
At xyloviantra, we collect information that helps us provide better budget deviation analysis services. This includes data you provide directly, such as when you create an account, upload financial documents, or contact our support team. We also gather technical information about how you use our platform – things like which features you access most frequently and how long you spend analyzing different budget categories.
Personal Information
Name, email address, phone number, business details, and account credentials you provide when registering or updating your profile.
Financial Data
Budget files, expense reports, variance analyses, and other financial documents you upload to our platform for processing.
Usage Analytics
Information about how you interact with our services, including feature usage patterns and system performance data.
How We Use Your Information
Your information serves several important purposes. We use it to provide our core budget analysis services, generate deviation reports, and maintain your account security. Beyond that, we analyze usage patterns to improve our algorithms and develop new features that better serve our Australian business community.
We also use your data to communicate with you about service updates, security notifications, and educational content related to financial analysis. If you've opted in, we'll share relevant insights about budget management trends that might benefit your business planning.
Data Sharing and Disclosure
We never sell your personal or financial information. However, there are specific circumstances where we may share your data with trusted partners who help us operate our services. This includes cloud infrastructure providers, payment processors, and specialized financial analysis tools that integrate with our platform.
We may also disclose information when required by Australian law, to protect our legal rights, or to prevent fraud and security threats. In the event of a business merger or acquisition, your data would be transferred under the same privacy protections outlined in this policy.
Your Privacy Rights
Under Australian privacy law, you have significant control over your personal information. These rights help ensure transparency and give you meaningful choices about how your data is handled.
Access and Portability:
Request a complete copy of your personal data in a commonly used format. This includes all account information, uploaded documents, and generated reports.
Correction and Updates:
Modify or correct any inaccurate personal information in your account. You can make most changes directly through your dashboard settings.
Deletion Rights:
Request complete removal of your account and associated data. Note that we may retain certain information for legal compliance purposes.
Processing Restrictions:
Limit how we use your information while maintaining your account access. This is particularly useful if you're disputing data accuracy.
Data Security Measures
We implement comprehensive security measures to protect your financial information. Our systems use industry-standard encryption for data transmission and storage, with regular security audits conducted by independent third-party assessors.
Our Australian data centers comply with ISO 27001 standards and undergo regular penetration testing. All staff members complete mandatory privacy training and sign confidentiality agreements before accessing any customer data.
Data Retention Periods
We retain different types of information for varying periods based on legal requirements and business needs. Understanding these timeframes helps you plan your data management strategy.
Active Account Data
Personal information and uploaded financial documents remain accessible while your account is active and for 12 months after cancellation.
Transaction Records
Payment and billing information is retained for 7 years to comply with Australian taxation and financial record-keeping requirements.
Technical Logs
System logs and usage analytics are typically retained for 24 months for security monitoring and service improvement purposes.
Communications
Support tickets, emails, and other communications are kept for 3 years to maintain service quality and resolve potential disputes.
International Data Transfers
While we primarily store data within Australia, some of our service providers operate internationally. When data is transferred overseas, we ensure adequate protection through contractual safeguards and by working only with providers who meet strict privacy standards equivalent to Australian requirements.
Any international transfers are conducted under appropriate legal mechanisms and with your explicit consent where required. We maintain detailed records of all data transfers and can provide information about specific destinations upon request.
Cookie and Tracking Policy
Our website uses essential cookies to maintain your session and remember your preferences. We also employ analytics cookies to understand how users interact with our platform, helping us identify areas for improvement.
You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality. We don't use cookies for advertising purposes or share cookie data with third-party marketers.
Changes to This Policy
We review and update this privacy policy annually or when significant changes occur to our services or legal requirements. When updates are made, we'll notify active users via email and post the revised policy on our website with a new effective date.
Major changes that substantially affect how we handle your information will include a more prominent notification process, giving you adequate time to review the modifications and make informed decisions about your continued use of our services.
Privacy Questions or Concerns?
Our privacy team typically responds to inquiries within 2-3 business days and can assist with data access requests, account modifications, or general privacy questions.